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Incident Webex Meetings |
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Incident Details
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May 30, 2020
Singapore Data Center Extended Service Maintenance: May 30, 2020
Locations: Cluster AS
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Completed - This maintenance has been completed and all services are fully operational.
May 30, 11:17 PM UTC
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In Progress - This maintenance is currently in progress.
May 29, 7:01 PM UTC
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Scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.
-- Scheduled Maintenance Window --
Start: Saturday, May 30, 2020, 3:00 AM Singapore Time (GMT+8)
Complete: Sunday, May 31, 2020, 7:00 AM Singapore Time (GMT+8)
Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.
-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:
- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.
- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.
Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.
If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Thank you for your patience as we continue to improve the Webex services.
May 29, 7:01 PM UTC
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May 15, 2020
Webex Meetings: Certificate error when joining computer video (VoIP)
Locations: Cluster AS
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Resolved - Services continue to be fully operational and this incident is fully resolved. Thank you for your patience as we addressed this service issue.
May 15, 02:26 AM UTC
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Monitoring - Restoration activities have been completed and the services are restored. Engineering will continue to monitor the remediation tasks.
May 15, 01:53 AM UTC
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Identified - Engineering identified an issue within the Singapore data center that is causing a certificate error to appear intermittently when users connect to video services from the Webex desktop client.
Affected users will receive a pop-up message stating "Can't Start or Join Meeting". Clicking the "Connect Anyway" dialog will allow the user to connect the audio stream, but video streams may not be available.
Engineering is deploying a fix and expects that effort to be completed soon. Updates will be provided as soon as they are available.
We apologize for the interruption and appreciate your patience while we address this issue.
May 15, 01:49 AM UTC
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May 7, 2020
Singapore Data Center Extended Service Maintenance: May 07, 2020
Locations: Cluster AS
![](images/check-1.png)
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Completed - This maintenance has been completed and all services are fully operational.
May 7, 09:44 PM UTC
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![](images/check-2.png)
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In Progress - The maintenance has started and is currently in progress.
May 7, 01:30 PM UTC
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![](images/check-2.png)
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scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.
-- Scheduled Maintenance Window --
Start: Thursday, May 7, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Friday, May 8, 2020, 6:00 AM Singapore Time (GMT+8)
Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.
-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:
- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.
- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.
Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.
If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Thank you for your patience as we continue to improve the Webex services.
May 7, 12:16 AM UTC
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May 6, 2020
Singapore Data Center Extended Service Maintenance: May 06, 2020
Locations: Cluster AS
![](images/check-1.png)
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Completed - The maintenance is now complete.
May 6, 09:23 PM UTC
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![](images/check-2.png)
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In Progress - The maintenance has started and is currently in progress.
May 6, 01:30 PM UTC
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![](images/check-2.png)
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scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.
-- Scheduled Maintenance Window --
Start: Wednesday, May 6, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Thursday, May 7, 2020, 6:00 AM Singapore Time (GMT+8)
Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.
-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:
- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.
- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.
Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.
If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Thank you for your patience as we continue to improve the Webex services.
May 6, 01:40 PM UTC
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May 5, 2020
Singapore Data Center Extended Service Maintenance: May 05, 2020
Locations: Cluster AS
![](images/check-1.png)
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Completed - This maintenance has been completed and all services are fully operational.
May 5, 11:42 PM UTC
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![](images/check-2.png)
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In Progress - Additional time is necessary to complete the maintenance. Updates will be provided as they become available.
May 5, 10:08 PM UTC
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![](images/check-2.png)
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In Progress - The maintenance is currently in progress.
May 5, 01:30 PM UTC
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![](images/check-2.png)
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scheduled -Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.
-- Scheduled Maintenance Window --
Start: Tuesday, May 5, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Wednesday, May 6, 2020, 6:00 AM Singapore Time (GMT+8)
Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.
-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:
- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.
- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.
Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.
If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Thank you for your patience as we continue to improve the Webex services.
May 4, 11:49 PM UTC
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Apr 25, 2020
Singapore Data Center Extended Service Maintenance: April 24, 2020
Locations: Cluster AS
![](images/check-1.png)
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Completed - The maintenance has been completed.
Apr 25, 6:06 PM UTC
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![](images/check-2.png)
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In Progress - Additional time is necessary to complete the maintenance. Updates will be provided as they become available.
Apr 25, 6:58 AM UTC
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![](images/check-2.png)
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In Progress - The maintenance is currently in progress.
Apr 24, 1:32 PM UTC
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![](images/check-2.png)
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scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.
-- Scheduled Maintenance Window --
Start: Friday, April 24, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Saturday, April 25, 2020, 3:00 PM Singapore Time (GMT+8)
Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.
-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:
-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.
-NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.
Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.
If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Thank you for your patience as we continue to improve the Webex services.
Apr 23, 3:16 AM UTC
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Apr 22, 2020
Singapore Data Center Extended Service Maintenance: April 21, 2020
Locations: Cluster AS
![](images/check-1.png)
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completed - This maintenance has been completed and all services are fully operational.
Apr 22, 11:20 PM UTC
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![](images/check-2.png)
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In Progress - The maintenance has started and is currently in progress.
Apr 21, 01:33 PM UTC
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![](images/check-2.png)
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Scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.
-- Scheduled Maintenance Window --
Start: Tuesday, April 21, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Thursday, April 23, 2020, 7:30 AM Singapore Time (GMT+8)
Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.
-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:
-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.
-NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.
Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.
If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Thank you for your patience as we continue to improve the Webex services.
Apr 21, 06:37 AM UTC
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Webex Meetings: Users connecting to computer audio may be experiencing intermittent latency or failures
![](images/check-1.png)
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Resolved - Services have been repaired and all computer audio and video services are operating as expected. We appreciate your patience while we addressed this service incident.
Apr 22, 6:54 AM UTC
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Identified - - Engineering has identified an issue that is affecting some users when connecting to computer audio and video (VoIP) services. This issue is intermittent; effected users may restart their Meetings client and retry their join operation. Users may also connect using audio call-in or call-back or a video endpoint or SIP connection.
Engineering is working to address the issue as quickly as possible. Thank you for your patience while we complete our remediation tasks.
Apr 22, 6:41 AM UTC
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Apr 20, 2020
Webex Meetings: Users intermittently unable to access Webex sites hosted on Cluster AS
Locations: Cluster AS
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Resolved - Services have been restored and meeting services are once again fully operational. Thank you for your patience while we addressed this service impact.
Apr 20, 05:56 AM UTC
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Identified - Engineering has identified an issue affecting Webex Meeting sites hosted on Cluster AS. Users connecting to this cluster may experience delays or failures when connecting to the Webex sites, which affect meeting join experiences when connecting from a invitation link.
As a workaround, affected users may retry their operation, join using the Desktop Application, or use audio call-in or call-back.
We are working quickly to address the issue and will provide updates as they become available. Thank you for your patience while we address this issue.
Apr 20, 05:47 AM UTC
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Mahidol University. All rights reserved.
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Last updated : May 30, 2020
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Phone: 662-849-6022 |
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FAX: 662-849-6039 |
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