Incident Details

Completed - This maintenance has been completed and all services are fully operational.

May 30, 11:17 PM UTC

In Progress - This maintenance is currently in progress.

May 29, 7:01 PM UTC

Scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

-- Scheduled Maintenance Window --
Start: Saturday, May 30, 2020, 3:00 AM Singapore Time (GMT+8)
Complete: Sunday, May 31, 2020, 7:00 AM Singapore Time (GMT+8)

Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.

-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:

- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.

If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.

Thank you for your patience as we continue to improve the Webex services.

May 29, 7:01 PM UTC

Resolved - Services continue to be fully operational and this incident is fully resolved. Thank you for your patience as we addressed this service issue.

May 15, 02:26 AM UTC

Monitoring - Restoration activities have been completed and the services are restored. Engineering will continue to monitor the remediation tasks.

May 15, 01:53 AM UTC

Identified - Engineering identified an issue within the Singapore data center that is causing a certificate error to appear intermittently when users connect to video services from the Webex desktop client.
Affected users will receive a pop-up message stating "Can't Start or Join Meeting". Clicking the "Connect Anyway" dialog will allow the user to connect the audio stream, but video streams may not be available.

Engineering is deploying a fix and expects that effort to be completed soon. Updates will be provided as soon as they are available.

We apologize for the interruption and appreciate your patience while we address this issue.

May 15, 01:49 AM UTC

Completed - This maintenance has been completed and all services are fully operational.

May 7, 09:44 PM UTC

In Progress - The maintenance has started and is currently in progress.

May 7, 01:30 PM UTC

scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

-- Scheduled Maintenance Window --
Start: Thursday, May 7, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Friday, May 8, 2020, 6:00 AM Singapore Time (GMT+8)

Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.

-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:

- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.

If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.

Thank you for your patience as we continue to improve the Webex services.

May 7, 12:16 AM UTC

Completed - The maintenance is now complete.

May 6, 09:23 PM UTC

In Progress - The maintenance has started and is currently in progress.

May 6, 01:30 PM UTC

scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

-- Scheduled Maintenance Window --
Start: Wednesday, May 6, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Thursday, May 7, 2020, 6:00 AM Singapore Time (GMT+8)

Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.

-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:

- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.

If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.

Thank you for your patience as we continue to improve the Webex services.

May 6, 01:40 PM UTC

Completed - This maintenance has been completed and all services are fully operational.

May 5, 11:42 PM UTC

In Progress - Additional time is necessary to complete the maintenance. Updates will be provided as they become available.

May 5, 10:08 PM UTC

In Progress - The maintenance is currently in progress.

May 5, 01:30 PM UTC

scheduled -Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

-- Scheduled Maintenance Window --
Start: Tuesday, May 5, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Wednesday, May 6, 2020, 6:00 AM Singapore Time (GMT+8)

Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.

-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:

- NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

- NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.

If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.

Thank you for your patience as we continue to improve the Webex services.

May 4, 11:49 PM UTC

Completed - The maintenance has been completed.

Apr 25, 6:06 PM UTC

In Progress - Additional time is necessary to complete the maintenance. Updates will be provided as they become available.

Apr 25, 6:58 AM UTC

In Progress - The maintenance is currently in progress.

Apr 24, 1:32 PM UTC

scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

-- Scheduled Maintenance Window --
Start: Friday, April 24, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Saturday, April 25, 2020, 3:00 PM Singapore Time (GMT+8)

Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.

-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:

-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

-NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.

If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.

Thank you for your patience as we continue to improve the Webex services.

Apr 23, 3:16 AM UTC

completed - This maintenance has been completed and all services are fully operational.

Apr 22, 11:20 PM UTC

In Progress - The maintenance has started and is currently in progress.

Apr 21, 01:33 PM UTC

Scheduled - Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

-- Scheduled Maintenance Window --
Start: Tuesday, April 21, 2020, 9:30 PM Singapore Time (GMT+8)
Complete: Thursday, April 23, 2020, 7:30 AM Singapore Time (GMT+8)

Sites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.

-- User Experience --
During the maintenance window, hosts and participants may experience the following service impacts:

-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

-NBR Playback/Download: Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Plans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.

If you have any issues or questions regarding Webex services, please contact Cisco TAC. Please check this link for the appropriate support number for your request: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.

Thank you for your patience as we continue to improve the Webex services.

Apr 21, 06:37 AM UTC

Resolved - Services have been repaired and all computer audio and video services are operating as expected. We appreciate your patience while we addressed this service incident.

Apr 22, 6:54 AM UTC

Identified - - Engineering has identified an issue that is affecting some users when connecting to computer audio and video (VoIP) services. This issue is intermittent; effected users may restart their Meetings client and retry their join operation. Users may also connect using audio call-in or call-back or a video endpoint or SIP connection.

Engineering is working to address the issue as quickly as possible. Thank you for your patience while we complete our remediation tasks.

Apr 22, 6:41 AM UTC

Resolved - Services have been restored and meeting services are once again fully operational. Thank you for your patience while we addressed this service impact.

Apr 20, 05:56 AM UTC

Identified - Engineering has identified an issue affecting Webex Meeting sites hosted on Cluster AS. Users connecting to this cluster may experience delays or failures when connecting to the Webex sites, which affect meeting join experiences when connecting from a invitation link.
As a workaround, affected users may retry their operation, join using the Desktop Application, or use audio call-in or call-back.

We are working quickly to address the issue and will provide updates as they become available. Thank you for your patience while we address this issue.

Apr 20, 05:47 AM UTC

อ้างอิงข้อมูล : https://status.webex.com/incident/history?lang=en_US